Monthly Archives: June 2015

Technologies that support First Call Resolution Effective First Contact Resolution emphasizes that organizations need to offer personalized, consistent and integrated services across all channels. A customer’s engagement with an organization can take them across many channels and many applications, which can include but are not limited to the Internet, voice, […]

First Call Resolution

DI delivers contact center services across all industries and client environments, from small to large. Understanding business and technology is a unique vantage point DI embodies every day. Practical experience, problem-solving, diverse environments, complex business problems and technology platforms makes for a fairly intense day. This world we live in is not so simple, is […]

Contact Center Services