Technology Integration


Technology RFP Management is the end-to-end management of the customer RFP process and includes initial conceptual design, vendor selection, weighted decision matrix, price comparisons, and other critical items. DI performs a requirements review and the information acquired is transformed into a comprehensive RFP. The RFP is sent to vendors qualified to meet the overall business requirements, DI reviews and compiles RFP responses, populates a feature-weighted grid by vendor and participates with the customer in the final presentation made by the top vendors.

Telecom Expense Management Services (TEM) is the process of working with leading TEM
solutions and providing unbiased TEM consulting services. DI TEM services may include business process analysis, contract negotiation/sourcing, inventory build, historical audit, invoice management/audit cost allocation, dispute management, inventory management, inventory/asset reporting and ad-hoc reporting.

Post Implementation Services are provided to help clients manage the difficult period of adjustment after the implementation of a new solution (i.e. network, hardware, software, business application). DI provides services to augment existing customer staff (Technical Support Services) or as a Project-based Solution. Services may include mentoring/training, scripting, technical writing, remote administration, application “tweaking”, and remote support agreements (short-term or long-term, i.e. annual).

Technical Support Services (Staff Augmentation) are typically provided to support existing, complex contact center environments integrated with multiple technologies (i.e. Aspect, Avaya/Nortel, Cisco Genesys, IBM WebSphere/DirectTalk, Interactive Intelligence, Intervoice Brite/Edify, NEC, NICE, Nortel, Periphonics, Nuance/BeVocal, RiverStar, Rockwell, Siemens, Syntellect, Verint/Witness, etc.). Contact center services range from planning, design/development, scripting, configuration, integration, reporting, implementation, database administration, project management, maintenance, etc.