Utilizing widespread technology does not mean that DI’s solution is lacking in features.  Just the opposite is true.  Remote agents will enjoy all the normal call center capabilities such as advanced routing and automatic screen pops. CC Anyplace’s remote agent solution is a full featured yet simple application of available technologies.  The product utilizes the available mix of technology currently in place at an agent’s home.  The only requirement is a standard telephone connection.  If data access is needed we add the additional requirement of an Internet Browser connection.  THAT’S IT!!!  A simple phone connection with dial-up access; (even a cell phone would work) and an optional Internet Browser connection.