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| Cisco Solutions: ICM/IPCC Custom Reporting (PDF)- Dial Interactive “DI” can help your company get the most out of the WebView reporting system. DI team has a full understanding of the Cisco ICM/IPCC data base schema all the way back to ICM 4.1 and Sybase InfoMaker 7.0. IPCC Enterprise Call Center Designs - The DI team has been designing IPCC solution since IPCC 4.62. With integration experience that includes Aspect, Avaya, Mosaic and other industry telephony leaders. IPCC Outbound Dialing Solutions- Maximize your existing IPCC by adding the Cisco Blended Agent Outbound Dialing feature. The predictive dialing feature will give you a 200 % labor improvement. The average pay back period on a dialer can be seen in the 3-6 month time frame. ICM/IPCC Audits - DI will audit your existing ICM/IPCC environment to ensure that application scripts and system configurations are correct and optimized. The configurations need to be in the most efficient state to allow your company to maximize the benefits of ICM/IPCC and maximize performance in the contact center. CeM E-Mail Management System and Web Collaboration - Cisco ICM and IPCC Enterprise and Hosted Edition solutions enable your business to implement a single solution to transparently blend multiple communication channels, including voice, Web, and e-mail. This offers your customers the choice of interacting with your contact center via telephone, Web callback, Voice over IP (VoIP), text chat, or e-mail. DI will assist with the implementation of these alternatives: Cisco Web Collaboration Option, Cisco E-Mail Manager Option, Cisco Outbound Option, and Cisco Computer Telephony Integration (CTI) Option. See case study for Cisco E-Mail Management (PDF) and Cisco Web Collaboration (PDF). Cisco Customer Voice Portal (CVP) - CVP is a web-based platform that provides carrier-class interactive voice response (IVR) and IP switching services on Voice over IP (VoIP) networks. DI will develop business requirements, design, develop and implement your CVP solutions. Cisco Meeting Place Web Conferencing - Cisco® MeetingPlace® part of the Cisco IP Communications system is a complete rich-media conferencing solution that seamlessly integrates voice, video, and Web conferencing capabilities to make remote meetings as natural and effective as face-to-face meetings for unmatched productivity gains. Cisco MeetingPlace is deployed “on network”, behind the firewall and integrated directly into an organization’s private voice and data networks and enterprise applications, to provide significant cost savings, the utmost in security, and a superior user experience. |
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