Dial Interactive

(512) 996-0061

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What Dial Interactive Can Do For You

Dial Interactive ("DI") experts provide contact center consulting services enterprise customers with multi-site, multi-vendor solutions and for complex business problems. Our solutions are built around years of practical experience in contact centers. We are experts at extracting additional value out of contact center processes and technologies. Often our recommendations can be implemented with little or no additional capital expense. Our solutions range from simple call flow tune-ups to comprehensive contact center assessments. DI services provide efficiency improvements that pay immediate results to your bottom line.

DI’s Contact Center Consulting Services

1. Assessments (i.e. Strategy, Operations, Technology, Reporting, Workforce Management, Quality, Disaster Recovery, Reporting)

2. Business Case/ROI Analysis

3. Contact Center Scripting, Configuration and Integration

4. Contact Center Process Redesign (i.e. IVR, Remote Agent, Outbound)

5. Self Service Call Flow/IVR Re-engineering

6. Custom Report Development and Analytics

7. Workforce Management Review

8. Technology RFP Management

9. Testing - Performance Monitoring

10. Testing - Load/Stress Testing

11. Telecom Expense Management Services (TEM)