Dial Interactive employs premier Cisco IPCC and ICM call center experts. We provide hard to find solutions that can take your contact center to the next level. Our solutions are built around years of practical experience in contact centers.

Managed by
Don Sutton and Phil Grosdidier

Headquarters
Fort Lauderdale, Florida, United States

Branch Locations
- Austin, Texas
- West Point, Georgia

Cisco Contact Center Solutions

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+ For the complete PDF report of the following services, please click here.

ICM/IPCC Custom Reporting: Analyzes reporting needs and develops custom reports. If you have implemented the Cisco ICM or IPCC products and you require additional custom reporting, DI can help your company get the most out of the WebView reporting system. DI team has a full understanding of the Cisco ICM/IPCC data base schema all the way back to ICM 4.1 and Sybase InfoMaker 7.0.

IPCC Enterprise Contact Center: Designs: Develops requirements, designs and implements IPCC solutions. The DI team has been designing IPCC solution since IPCC 4.62 and has experience integrating with Nortel, Avaya, Mosaic and other industry telephony leaders.

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Contact center solutions

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+ For the complete PDF report of the following services, please click here.

Contact Center Assessment: Analyzes the current state of your contact center and makes recommendations on process and technology improvements.

CTI/IVR Business Case Analysis: Analyzes costs and benefits associated with adding technology solutions to your existing contact centers.

Call Flow/IVR Re-engineering: Assessment and thorough review of contact flows and re-engineering of application.

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