Cisco UCCE CUIC Aceyus Reporting
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Dial Interactive has been developing customized Cisco IPPC to UCCE reports since 2001. DI team has worked with some of the worlds largest companies on there Cisco Reporting needs.
Benefits of a Custom Aceyus / CUIC Reports are 70% of a call center cost is labor and with custom reports by DI, we can help you company get the information to make the correct decisions in an easy to read and access to your Aceyus / CUIC reporting system. Call Types and other reporting needs do not always match up with the out of the box Cisco CUIC reporting. With DI Custom Aceyus / CUIC reports we will work with your management on their current business drivers to improve your call completion rate and call resolution.
Enhanced custom reporting assists management in making timely decisions relating to call volumes and ‘why customers are calling’
Reports can be run by Management from your existing Aceyus / CUIC reporting system.
Many companies have a lack of combined skill sets that include custom reports, custom ‘Wrap-Up’ programs, contact center processes, and contact center technology.
DI develops custom reports using Sybase InfoMaker, Crystal Reports BI that will integrate into you current Cisco reporting system.
DI’s team has a proven track record in assisting present you call and labor data in an efficient and easy to understand report.
Get the maximum out you your current Cisco reporting system.
Aceyus Custom Reports
Dial Interactive can work with your team to optimize and customize your Aceyus reporting system to meet your specialized needs by creating the following types of reports:
- Dash Board Reports
- Customized reports mixed with other Non Cisco UCCE system data
Cisco UCCE Custom CUIC Reports:
Dial Interactive can work with your team to optimize and customize your Cisco CUIC reporting system to meet your specialized needs by creating the following types of reports:
- Link reports using drill down
- Segmented access by user and role
- Reporting Gadgets on Cisco Finesse
- Live Data Reporting GadgetPrecision Queue Reports
- Call Type Reports
- Predictive Analytics Reports
Live Data Reports and Historical Data Reports on:
- Agent Events
- Agent States
Dial Interactive is a quality driven company that is ISO 9001:2008 Certified