Contact Center Services

DI delivers contact center services across all industries and client environments, from small to large. Understanding business and technology is a unique vantage point DI embodies every day. Practical experience, problem-solving, diverse environments, complex business problems and technology platforms makes for a fairly intense day. This world we live in is not so simple, is it? At DI, our goal is to […]

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First Call Resolution

Technologies that support First Call Resolution Effective First Contact Resolution emphasizes that organizations need to offer personalized, consistent and integrated services across all channels. A customer’s engagement with an organization can take them across many channels and many applications, which can include but are not limited to the Internet, voice, e-mail and face-to-face service at […]

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